ELDERLY residents in Elderslie have hit out at a housing association after their properties were temporarily left without heating.

On Thursday morning, those living at the sheltered housing development in Glen Gardens had to find ways to keep themselves warm for several hours.

One concerned resident, who asked not to be identified, said they were “shocked” by the way Hanover Scotland handled the situation.

“The heating was off from 5am and it was fixed at around 11.05am, so it wasn’t working for around six hours,” added the resident. “That’s a long time when it’s minus-three outside.

“When I put my hand on the wall, it was like touching the inside of a fridge.

“A few of my neighbours were calling me, panicking about there being no heating and how they were really cold.”

The resident said they were not aware of anyone living at the sheltered housing development being directly contacted by Hanover Scotland about the problem.

They added: “When some of us tried calling the emergency number, we were kept in a long queue and, when I eventually got through to someone, they just said they were dealing with it.

“Hanover should have been phoning round, explaining to residents that they realise the heating is off, they’re trying their best to get it on and giving us advice on how to stay warm.

The Gazette: Glen Gardens, in ElderslieGlen Gardens, in Elderslie (Image: Newsquest)

“I understand the warden was sitting in the main building at the time, so I don’t see why they couldn’t have chapped on residents’ doors and provided support as well.

“I think it is disgraceful that none of this happened, as there are a lot of people here who are elderly and rely on carers who come in a couple of times each day.

“Some of the most vulnerable residents aren’t capable of getting to their phones or putting warm clothes on.”

However, bosses at Hanover Scotland have defended their actions.

Janice McDonald, head of housing, said: “At 6.40am, one of our residents alerted our Telecare team that the heating was not working.

“This was raised immediately with our contractor, who attended within two hours and the heating was back up and running at 10.40am.

“The manager on site at the development was fully aware of the situation and ensured residents were kept up to date.

“As always, the safety and comfort of our residents is Hanover’s top priority.”